Shipping policy

BOBBI Shipping Policy

Last updated: 19 August 2026

1. Overview

We aim to deliver every BOBBI order safely, efficiently and with care. This policy explains our delivery areas, estimated timeframes, shipping costs and what to expect after placing an order.

2. Delivery Areas

We currently deliver to addresses throughout New Zealand.

3. Delivery Timeframes

Standard delivery within New Zealand generally takes 2–7 business days from dispatch. Rural delivery may take longer.

Some products have different dispatch or delivery timeframes. Where applicable, an estimated timeframe will be shown on the product page.

All delivery timeframes are estimates and may be affected by courier delays, public holidays, seasonal demand or circumstances outside our control.

If you need an item by a particular date, please contact us at info@bobbi.co.nz before ordering and we’ll be happy to confirm the expected timeframe.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

If items from the same order are sent separately, you will not be charged any additional delivery costs.

5. Split Deliveries

Items within the same order may be dispatched separately and arrive in more than one delivery.

Tracking information will be provided for each parcel where available.

6. Tracking Your Order

You’ll receive tracking information by email as each item is dispatched. Tracking will become active once the parcel has received its first scan from the courier.

If your order is being delivered in separate parcels, you may receive more than one tracking email or tracking number.

7. Delivery Delays

If your order hasn’t arrived within the estimated timeframe, please contact us at info@bobbi.co.nz. We’ll help locate your parcel and follow up with the relevant delivery partner where required.

8. Incorrect Addresses and Missed Deliveries

Please check that your delivery address is complete and correct before placing your order.

BOBBI cannot accept responsibility for delays or losses caused by incorrect or incomplete delivery information. If a parcel is returned due to an incorrect address or unsuccessful delivery, an additional delivery charge may apply before it can be resent.

9. Questions

If you have any questions about delivery or would like an estimated timeframe for a particular product, please contact us at info@bobbi.co.nz.