faqs

what are your earrings made of?

we currently stock silver plated earrings and some sterling silver earrings. the silver plated ones may not be suitable for sensitive ears. 

 

how long does shipping take? 

we aim to send orders the next business day with an overnight courier, orders usually arrive between 2-5 business days

 

where do you ship to?

at this time we just ship within New Zealand 

 

is there a pick up option? 

yes if you have organised this with us prior to purchase (auckland orders only) we will give you a free shipping code to use at the checkout 

 

what is the returns process?

if you are unhappy with your purchase, send us an email - bobbicompany@gmail.com and we will send you a courier label to print off free of charge to return your order, you can either drop off at a parcel drop or book a courier to pick it up from your home, a refund will be processed on an order by order basis 

 

how can I contact you?

you can contact us via our Facebook page or Instagram, both @bobbicompany, or on our email bobbicompany@gmail.com

 

do you have a physical store?

no, however we do markets in Auckland, NZ and will advertise when and where we will be a stallholder on our instagram